Feedback & Complaints

We welcome comments and feedback from our patients. You can raise any complaint or issue using the feedback form below, directly with our Patient Services Manager or you can put your comments on paper by asking for a form from the reception desk.

Please enter the following word: person (spam protection)


If you do not wish to be contacted via email please leave the email field blank.
Don't forget that you can also leave feedback via NHS Choices and let us know how we are performing using our Friends and Family test. This is a survey designed to help us improve our services.

NHS Choices:

Southwark CCG

If you are unsure of how the complaints system works in Southwark or if you need help making a comment or complaint call the Commissioning Support Complaints Team on:

Telephone: 0800 456 1517

Contacting the Care Quality Commission

If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the following website:


If you are not happy with the response from this Practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England.

You can contact the Ombudsman's Complaints Helpline on:

Telephone: 0345 015 4033
Textphone (Minicom): 0300 061 4298